Send Us Your Heavy Files

Media files that won't import with Influx (.mkv, .mov, .mp4 etc.). Don't forget to try to suffix them with .influx extension to make sure it is Influx importing the file and not Adobe

Adobe project : .prproj Premiere Pro, or .aep After Effects

Logs : the .zip bug report generated in the plugin's popup, or only .log files

A screen recording using the plugin, if the problem you face is best explained visually

Email attachments are capped and slow, our drop zone supports up to 250 GB, fast, no account needed, directly from your browser

Send us the smallest files that can reproduce your issue, so we can help you faster

Sent over a secured service that only Autokroma can access. We will only use internally your footage for testing purposes