How to report a bug in BRAW Studio ?

by Nicolas on September 17th, 2019
When using BRAW Studio, in case you have trouble with the plugin, you should send us some logs so we can give you assistance and fix a potential bug in our plugin. Here's how to do it.

Step 1 : Activate Logs

Logs are not activated by default, because they decrease the performances of the plugin. So the first task is to activate Logs. For this, you need to go to the "Settings & License" popup. Once you are in this popup, you just need to tick the checkbox "write logs" and click "OK".
reportBug tickCheckboxAndOk
Accessing this "Settings & License" popup is possible in Premiere Pro, Media Encoder or After Effects, but also in BRAW Studio for Desktop !

Opening "Settings & License" popup in the BRAW Studio for Desktop

The BRAW Studio for Desktop is an application installed automatically in the MediaCore folder (same folder than the plugins) after installation :
  • Windows : C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\BRAW Studio
  • Mac : /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/Autokroma BRAW Studio/
reportBug mediacoreFolderWinScreen
You will just need to double click on the BRAW_Studio.exe file ( in Mac).
If you go that route, don't forget you should exit After Effects before launching the Desktop app, and relaunch After Effects again after you clicked the logs checkbox and clicked OK to exit the Desktop app and save the configuration.

Opening "Settings & License" popup in Premiere Pro

  • Import a braw file
  • Double click on the project item and go to the Effect Controls Panel OR Add it to a sequence and go to the master tab of the Effect Controls Panel.
  • Click on the button "Settings & License"
reportBug Settings and License PPro

Opening "Settings & License" popup in Premiere Adobe Media Encoder

  • Add a braw file to the Media Encoder Queue (like if you wanted to render this file)
  • Right click on the file name in the queue, and click on "Source Settings".
BRAW Studio Popup Settings WhereToFind MediaEncoder

Opening "Settings & License" popup in After Effects

  • Import a braw file
  • Add it to a new composition
  • Apply the effect : Autokroma / BRAW Studio Layer Settings
  • Click on the button in the Effect Controls : "License & Settings"
reportBug Settings and License AE

Step 2 : Reproduce your bug / crash

Once the logs are activated, please reproduce your issue. If it's a crash, then reproduce the crash, if the frames have the wrong colors, then display the image with with the wrong colors on the screen, etc.

Step 3 : Send us the zip !

After you reproduced the issue, please go to the "Settings & License" again (if you experienced a crash, you will need to start your app again, or use BRAW Studio Desktop), and this time click on "Open log folder", the button on the right. It will automatically open a folder with the zip log inside (if there is several zip inside, then the good one is the one automatically selected).
reportBug openLogsFolder
Note : when clicking on the "Open log folder", if logs were not activated before, there will be a warning like in the image below. If you see this image, please check that you have activated logs AND you have reproduced your issue !
reportBug warningMsg

How can I do if it crashes before being able to go to "Settings & License" ?

In that case, please use the BRAW Studio for Desktop ! (See Step 1)

Remember to disable logs afterwards !

Writing logs asks for a lot of resources from your computer, so please remember to disable logs after these steps, to get the full speed of BRAW Studio.